Understanding Returns
Return Instructions:
Returns must be made within 30 days of purchase for a full refund of the purchase price. Harbor Luxury Bedding does not pay for return shipping, however, we can supply a shipping label upon request. The cost of that shipping label will be deducted from your retund.
If the product is unused, unlaundered, undamaged, in the original packaging, and in its original condition it may be returned within 30 days of purchase for a full refund. We reserve the right to refuse a refund request if it does not comply with our policy.
Once an item is returned and is inspected, if it is found to not be in any of the conditions above, or a substitution is returned (ie: another company’s product) there will be no refund and no return of the sent item.
If a product is in original condition, but not returned in its original packaging, there may be a 20% restocking fee deducted from your refund.
When returning, please include your return authorization number and original packing slip. Please contact us via email to acquire your return number and share your tracking number.
Please keep a record of the return tracking information to ensure your package is received by us. We are not responsible for packages lost in transit.
You must use a trackable shipping service and consider purchasing shipping insurance. You must submit your tracking information to Harbor Luxury Bedding immediately upon shipment. We cannot guarantee that we will receive your returned item without tracking..
You can expect a refund in the same form of payment originally used for purchase within 24-48 hours of receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. Please note, original order shipping fees and applicable shipping taxes, if any, are non-refundable.
Returns for reasons such as buyer remorse, buyer error (the wrong item ordered), not liking the item, not wanting the item, or anything that is not a clear case of seller error can be returned at buyers’ expense within our standard 30-day return time frame.
Items can ONLY be returned if the item can still be sold in brand new condition per Harbor Luxury Bedding conditions. If any packaging, documentation, etc. are missing from the item or there are any signs of use, an item can no longer be considered new. In such cases, depending on the situation, we reserve the right to:
a) charge a 20% restocking fee
b) decline credit for the item if used.
Additional instructions for mailing your package:
Ensure that there are no other tracking labels attached to your package. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping on the adjacent side.